What our customers are saying...
There is no real word in the English language that describes the level of professionalism, fortitude, depth of knowledge, ability to work around obstacles, pleasant to work with, and has not dropped one reservation in over three years of working with her, so, all of the words above will have to suffice until this word is created. I will however add two words as it pertains to me personally as a traveller "Absolutely Invaluable"
LeAnn Harding is hands down the best travel agenct I have worked with in 25-years. She goes that extra mile to help make all of my travel plans easy and relaxing
Rick and I just returned from Atlantis in Nassau. We had a terrific time – much credit to Joy at Atlas Travel. This is the second trip we have booked through Atlas. It was obvious in both cases that we had many special extras and accommodations that none of our traveling companions enjoyed by booking their trips separately.
Thecla, you are everyone's hero! We are having a wonderful time (in Italy) and we just started! Thanks for everything.
As you know, my wife and I are celebrating our 20 th wedding anniversary and leaving behind our three children while we travelled abroad gave us a great deal of angst prior to our trip. However, as we look back, our trip was worry-free, thanks to all your hard work. You planned it exactly as we dreamed it!
Our accommodations were beautiful in Rome, Tuscany, and Florence, each one uniquely wonderful. The private tour of the Vatican that you set up was tremendous. The transfers were always on-time and the car rental during our time in Tuscany was a great idea; driving the countryside was one of the highlights of our trip! We were spoiled by spectacular weather every day we were there. We were also fortunate that all our flights were on-time!
This was the best vacation of our lives. We fell in love with Italy and cannot wait to go back. You have helped us celebrate this wonderful milestone in our marriage in a most spectacular way and we can't thank you enough.
We were very pleased with every bit of the trip. The room was very nice, the rental car was fine, the flights and connections went without a hitch and the buffet promotion was especially nice. We did get the "Ka" tickets delivered over to our hotel which was another added convenience. All in all we were very pleased with the entire trip. Thank you, Tiziana, for putting everything together for us at such a late date.
Atlas travel agents are the best. Always get the best flights and even call you when your flight is delayed even though it hadn't been posted on the airline marque.
I wanted to send you a huge Thank You, Karen, for our recent vacation to Mexico. We had a fantastic time. Everything went as you planned and my wife was in her Glory! I can't say enough about the Excellence Resort and their attention to detail. We were treated like a King and Queen. We even met up with my brother and his wife for one day at the resort. I have spread the word to my colleagues and friends and have given out your phone information. Again, thank you so much and I look forward to having you set up our next vacation which will either be in the same resort or one of the newer ones along that same stretch of beach.
Regarding her recent trip planning for Alaska... Joy is the best! She has been wonderful.
I just wanted you to know that you have absolutely made my day. Working with you is a very pleasant experience. I have been working on this trip since November, calling and hitting just about every local travel agency via phone and websites. All the way from Liberty Travel to Triple AAA, BJ's, Expedia, Priceline, CheapCaribbean - the list goes on! Even knowing all the 2011 prices weren't really out yet in November. In any event, I was about to give up and I saw Atlas Travel Int'l. on the web. Decided to give it one more try! I made a good decision by doing so and landing Thecla on the other end of the phone. Thank you again so very much.
One week ago, my family and I returned from our dream vacation to Walt Disney World in Orlando, FL. It was truly the best week of our lives as a family and every detail of our trip truly met and exceeded our expectations. The success of our trip was mainly due to our travel agent, Thecla. Back in October, after saving for three years, I researched a Disney trip online and realized we had saved enough for our vacation. Before booking the trip over the Internet, I decided to call your travel agency for assistance. It was my luck that a friendly voice answered the phone and guided me with superb customer service and flexibility for my needs. Thecla easily convinced me that it was a much better idea to book with your agency that go it alone. She had our trip reserved within just a couple of days, and continued to keep me updated with any changes, additional perks and fun mailings for the kids to prepare us for the exciting trip ahead. During November, December and January, Thecla gave me a phone call every couple of weeks to reassure me that everything was set and ready for our trip. I was truly astounded and so very pleased with that level of customer service.
Not only did our trip go completely smoothly without a single glitch, but Thecla made our three years of saving up for this trip even more worth it.
We cannot thank you enough for your assistance with our recent trip to the Royal Hideaway in Playa Del Carmen. Karen, you made our arrangements for our travel at an exquisite hotel. The four days we had there will make truly wonderful memories. Sally, you got us out of there on a moment's notice, just ahead of one of the worst hurricanes in Atlantic/Caribbean history. We are so grateful that we are not among the 30,000 tourists who were stranded there in unimaginable conditions. We will recommend you, personally, and Atlas Travel to anyone who asks.
E.C. and A.C.
As I prepare to make arrangements for my upcoming fall trips, it occurred to me that I should send this note to you - long overdue. For several years, Susan Johansen has been arranging trips for me - most recently to the Greek Islands and Turkey - just spectacular!! As always, these trips have been handled with utmost care and professionalism as well as exceeding expectations. I feel it is important to express this appreciation to you and to your capable staff.
I just wanted to send a quick note to let you know the excellent and professional service Sally (in your vacation department) provided in assisting with the planning of my 20-year anniversary trip. Sally helped with reviewing the many options and was very quick to respond to any of the needed changes in the itinerary.
Many thanks to Sally for her assistance, she made the whole planning process easy and stress free.
For many years I have been booking trips on the Internet. I was traveling to China with a friend and we were unsure what to do. We had both done a great deal of research, but the complexity of the trip and hotel ratings concerned us as we didn't want to stay at lousy hotels. We worked with an agent at Atlas Travel (we found them on the Internet) and never looked back. We ended up doing part of our trip as a river cruise, something that we would have never thought of and enjoyed every minute. I also believe we saved more time and money working with them than if we would have done it on our own. I now have a new place to book my vacations!
I had the chance to work with Tiziana on a trip to Italy for my wife and I. She is incredible, she grew up in Italy and knows all of the best places to stay and eat, she is a true insider. But this is more than just a travel agency, they have a travel store that sells great clothing and travel gear. My wife bought a coat for our trip, but finds that she wears it all the time. The best part about the coat is that it packed up so small---and she loved it!
On behalf of myself, the entire group of folks that went on the President's Club trip and the President of Accuity, we want to extend the biggest thank you to Sally for all the help she has given us over the past 9 months in helping plan our trip to Excellence Punta Cana.
Many many thanks for the trip of a lifetime!
Just to let you know what a wonderful vacation we all had. The only problem was that it wasn't long enough. What a beautiful resort. It was like a paradise-just perfect. We look forward to planning this year's vacation with you, Sally.
Our travel agent, Karen, was so meticulous in planning this holiday for us. I remember calling her several times before the trip, eager to finalize everything. She kept telling me that there was still one piece missing and she could not book the train until one month before. She wanted to make sure that we each had a seat on that train so we would have no problem making the connection.
We had a spectacular vacation: from the fabulous hotels to the knowledgeable tour guides. We have incredible memories of meeting geishas in Japan and riding elephants and bottle feeding tigers in Thailand. Thank you,
Tiziana... thank you for your help with the trip and for the lovely hotels that you booked for us in Assisi, Pienza, San Gimignano, and Sorrento. We thought of you during the trip and commented about your thoughtfulness in planning the trip and the wonderful service you provided to us. By the way, The Villa San Paolo was an incredible treat. The views, the staff and the lovely spa made it a memorable stay and we wished we had stayed longer. Again, thanks for all you did to make this trip a wonderful one!
I have to say I could not be more impressed with Thecla on my recent inquiry about my wedding anniversary trip. She is incredible in what she does and got it right the first time and then some. Of anyone in this industry I have ever worked with, no one has exceeded my expectations as much as she has! I am amazed at what she found and pulled off.
Thank you so much, Karen, for helping us plan our cruise to the Greek Isles! It was so much fun and we can't wait to plan another one!
Thank you so much for all of your help, your patience and your detailed organization!
Ms Lori Harrison had booked a complex series of flights for myself, colleagues here and our Chief Executive Officer. In the space of 3 days we were booked to Iowa, Chicago, New York and back to Washington. This was an ambitious programme for our CEO to follow and required both a tremendous amount of patience on the part of Ms Harrison and a lot of back and forth on options.
After spending weeks talking to various tour operators to arrange for my group trip to Italy, I happened to contact Atlas Travel International for company business. I learned that they also do leisure trip planning, and spoke with Tiziana to see if she and Atlas would prepare a proposal for my group. I wasn't expecting much, since I had been dealing with Italy-specific operators until now, so what improvements could a multi-purpose travel agency provide? Much to my surprise, Tiziana created an immediate response to my request. Even after I had spent weeks working with Italy tour operators to determine the best possible itinerary, somehow she and Atlas seemed to know exactly how to modify my proposed itinerary to something that would better suit my group. The Atlas proposal was competitively priced, so I opted to use Tiziana and Atlas. After accepting their proposal, Tiziana continued to work with me, providing up-to-date advice (e.g., "such-and-such hotel is currently undergoing renovations", or "here's a 4-star hotel that we can get for a 3-star price"). Everything worked out so well, that I intend to use Tiziana and Atlas for my future group travel needs.
Thanks for all your recent arrangements, Karen. San Francisco was a perfect trip!
I have been using Atlas for the past few years mostly for corporate travel. I had the opportunity over the past couple of weeks to work with Thecla in planning a vacation to Europe. She was very accommodating and knowledgeable. She gave me a number of great hotel choices to choose from in the three different cities we are visiting, and also was very helpful with booking Rail transportation. I will certainly use Atlas again when planning vacation travel, specifically Thecla. She is a definite asset to your company.
Thecla has helped quite a few of our executives, including our CEO and CFO with their leisure needs. She is very friendly and easy to work with. She's helped with trips to Costa Rica, family vacations and honeymoons.
This trip was for my 20 years with IDC. My family and I had a great time and Thecla did a great job with planning this for my family. I can't wait to book my next vacation!
Venice is a dream, an enigma, the ultimate shopping mall. Plus it has the best sightseeing bus/boat in the world! Karen, thanks for your excellent arrangements!